Hotel Policy

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Colorado Grande Hotel & Casino

Hotel Policy

 

 

Payment

Regardless of the final payment method, a major credit card is required at the time of booking to guarantee all reservations.  Credit/Debit cards will be charged immediately upon reservation for the first night’s stay.  Charges may be reversed upon final payment method.  Regardless of room rate, a minimum of $100.00 will be withheld (see Incidentals).

Incidentals

$100.00 of the original booking deposit will be withheld 24-48 hours following guest departure to cover damages and/or property loss.  If damages or property loss is more than the original deposit then the credit/debit card on file will be charged accordingly.

Check-in/check-Out

Check-In time is 3pm.  Check-out time is 11am.  Early check-in is by request only and not guaranteed.  Late check-out must be coordinated with the hotel if it is available.  Guests must be at least 21years old with valid I.D. to check in.

Keys

Guests are responsible for returning all keys at the time of check-out.  A fee of $10.00 per key will be charged for keys that remain unaccounted for.

Occupancy

A $25.00 extra person charge will apply if there are more than 2 adults in a guest room. Rollaway beds are not permitted in a guest rooms with two double beds.

Cancellations/Advanced Reservations

Cancellations must be made 24 hours prior to check-in time to avoid a charge of one night’s room and tax fees.  Exceptions to the cancellation policy are extremely rare due to limited availability.  Reservations cannot be made more than 6 months in advance.

Alcohol

Alcoholic beverage consumption is restricted to those 21 years or older.

Pets

Only service dogs are allowed in the hotel and must be accompanied by supporting documentation.  A non-refundable $50.00 charge will apply and will be charged upon check-in.

Smoking

Smoking is ONLY allowed in designated rooms.  There are designated smoking areas outside of the building.   A $200.00 per day cleaning fee will be charged to the guest’s credit/debit card on file should smoking occur in a room not designated as one.

 

 

 

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